Contact Us - TQuip South Africa
Contact Us - TQuip South Africa
Tquip, your trusted South African partner for reliable mobility aids, daily living equipment, and practical lifestyle independence solutions - Contact Us - TQuip South Africa.
We know that choosing the right mobility equipment—whether it is a lightweight travel walker, an ergonomic self-standing walking stick, or an all-terrain rollator—is an important decision for you and your loved ones.
Our customer support team is here to guide you every step of the way.
Whether you have questions about product specifications, need assistance placing an order online, require a formal invoice, or want to check on a courier delivery status, we are ready to assist you with friendly, clear, and expert advice.
Direct contact channels - TQuip South Africa
Getting in touch with Tquip is fast and straightforward.
Choose the communication method that works best for you below.
1. Phone & WhatsApp support
For immediate assistance, product advice, or quick stock checks, give us a call or send us a WhatsApp message.
Our line is open during business hours to answer your questions directly.
Phone / WhatsApp: 076 680 8739
Best for: Instant product queries, quick order updates, and personalized shopping guidance.
2. Email customer care
Prefer to drop us a written message?
Send an email to our order processing desk, and our team will get back to you promptly during standard operating hours.
Email address: tquiporders@gmail.com
Best for: Formal price quotes, tax invoices, order tracking, product specification requests, and bulk purchase inquiries.
3. Physical address & Johannesburg hub
Tquip operates out of Glenhazel in Johannesburg, Gauteng.
Our central location allows us to process, pack, and dispatch orders quickly across the province and throughout the rest of South Africa.
Street address: 66B Leigh Ave, Glenhazel, Johannesburg, 2192, South Africa
Note: While our primary sales are fulfilled through our secure online shop, our Glenhazel facility serves as our central hub for administrative support and courier dispatch.
How our customer service team can assist you
Contact Us - TQuip South Africa - We cater to individual buyers, family members buying on behalf of parents or relatives, healthcare practitioners, and residential care facilities. We are happy to assist you with:
Product guidance & sizing help
Not sure which walking aid is right for your daily routines? We can walk you through handle height adjustments, weight capacity limits, frame materials, and base configurations so you buy with total confidence.
Online order & tracking support
Already placed an order on Tquip.co.za? Reach out with your order reference number, and we can provide real-time updates regarding payment processing, packing status, and courier tracking details.
Bulk, business & facility orders
We supply medical practices, fraild-care facilities, retirement villages, and corporate organizations across South Africa. Contact us directly via phone or email to request custom bulk quotes, formal pro-forma invoices, or scheduled batch deliveries.
Business operating hours
Our customer support lines and email desks are monitored during the following hours:
Monday – Friday: 08:00 AM – 17:00 PM (SAST)
Saturdays & Sundays: Closed
Public Holidays: Closed
(Please note: Our online e-commerce store remains fully operational 24 hours a day, 7 days a week, 365 days a year. Orders placed over weekends or public holidays are processed and dispatched on the very next business day.)
Nationwide delivery across South Africa
At Tquip, we believe that high-quality mobility aids should be accessible to everyone, no matter where you live. That is why we offer fast, reliable, direct-to-door courier delivery across all nine provinces in South Africa.
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Gauteng & major metros: Fast delivery to Johannesburg, Pretoria, Ekurhuleni, Centurion, Soweto, Midrand, Sandton, and surrounding areas.
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National coverage: Reliable shipping to Cape Town, Durban, Port Elizabeth (Gqeberha), Bloemfontein, Nelspruit (Mbombela), Polokwane, East London, and all regional or outlying towns.
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Tracked shipping: Every parcel dispatched from our Glenhazel hub includes a unique waybill tracking code, allowing you to follow your delivery from our warehouse right to your front door.
Why buy from Tquip?
When you shop with Tquip, you are choosing a proud South African business dedicated to enhancing quality of life, comfort, and personal freedom.
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Quality tested products: We carefully select lightweight, durable, and policy-compliant walking aids engineered for long-term daily utility.
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User-friendly design: Our products feature simple height adjustments, comfortable hand grips, and compact folding mechanisms tailored for ease of use.
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Clear, honest communication: No pushy sales tactics—just straightforward advice to help you find the exact equipment you need.
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Safe, secure online checkout: Order securely online with trusted South African payment gateways and nationwide door-to-door shipping.
Send us a message directly
If you prefer, you can also fill out the contact form below with your name, email address, phone number, and query details. A member of our support team will respond to your message via email or phone within 24 business hours.
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